​How Air New Zealand is flying high with artificial intelligence

Air New Zealand has made its first foray into the field of artificial intelligence (AI) unveiling its new chatbot, Bravo Oscar Tango. Known as Oscar for short, the chatbot will initially assist customers with commonly asked queries, saving them time and offering a more personalised experience than searching a traditional Frequently Asked Questions section online. As with other AI technology, Oscar will learn based on the conversations people have with him, becoming more user friendly and more helpful the more he interacts. Air New Zealand chief digital officer, Avi Golan, said Oscar has been launched as a beta product allowing customers to play an active role in training him. “This is a new approach for us, getting Oscar out fast and in the early-development stages so that we can build…

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