6 industry trends MSPs must get their heads around

‘MSPs should make understanding and deriving benefit from machine learning a priority in the coming year’ There are a number of trends impacting customers today that MSPs should be on top of to provide the best support possible to meet customer expectations. While these activities are critical, the challenge often lies in finding a balance between managing the business through multiple change cycles and maintaining control of all assets. 1. Machine Learning Machine learning has the potential to fundamentally change the way in which MSPs deliver service to their clients. At the moment, machine learning remains a relatively unexplored territory for MSPs – cloud IT service management platform providers, with access to community intelligence, hold the key to success and deriving real business value from data. By leveraging community insights,…

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