AI set to replace traditional IT administrators

Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms In the age of the customer, human IT operators will be inferior and a new rulebook for IT operations will be needed. IT will need to change from supporting back-office processes to interacting directly with consumers and users, who will have far higher expectations of IT systems than traditional business users do. Speaking at the recent VMworld conference in Barcelona, Joe Baguley, CTO EMEA at VMware, said: “IT needs to shift from being business-aligned to concentrate on understanding much more about what customers and end-users in the business do.” Baguley argued that most IT systems were designed to support business processes rather than employees, such as…

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