Artificial intelligence, Robots and Financial Services

Google AI is entering Financial Services by automating processes, identifying patterns by crunching Big Data, and interacting with humans through voice. What areas of Financial Services will NOT be affected, and how will consumers buy banking and insurance services in the future? Artificial Intelligence surrounds us so seamlessly interwoven in our daily lives that we hardly pause to contemplate it during the day. Most of us carry around in our pockets our very own artificial intelligence assistants: iPhone´s personal servants “Siri”, Windows’ “Cortana” and Android’s “Google Now”. All assistants communicate with us through interpreting and “understanding” natural language. Amazon and Netflix recommend things to us to read or watch based on our (past) preferences, gender, age, and what else. And concerning social media, just the very tip of the iceberg: Facebook suggests…

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