Atom Bank to offer artificial intelligence-based customer support

Atom Bank is offering customer support via machine learning software on its mobile app.The bank, which gained its licence last year, delivers its products and services through an app for mobile devices and desktop computers. It is integrating artificial intelligence (AI) into its mobile app, which it said will provide near-human customer care. The machine learning technology from WDS – part of Xerox – will use analytics to capture the context of each customer inquiry and respond appropriately. It will also learn from experience. “We are setting out to offer a very different banking experience for our customers, using advanced technology to help provide customers with easy and intuitive ways to manage their money,” said Helen Wilson, Atom’s head of customer service. If the app cannot fix a problem, WDS…

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