August 4, 2016 | World First conference on Artificial Intelligence

Customer Experience Features High on the Agenda of World first conference on Artificial Intelligence The programme for the world’s first Social Robotics & AI conference is published and has customer experience high on the agenda. A conference stream, ‘How Organisations Communicate with Digital First Consumers’ will be chaired by Mike Havard of customer management consultancy Ember.  It will feature BT CX Futurologist Nicola Millard, Mark Hillary, the analyst and writer who has tracked the impact of new technology on CX for more than a decade, and others. Social Robotics & AI’s busy schedule of discussions, demonstrations, debates and presentations will investigate how artificial intelligence can improve customer experience and UK business competitiveness by boosting productivity, powering innovation and augmenting the capabilities of the human workforce. The aim, says conference chairman…

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