Big data, machine learning usher in digital service providers

Mobile operators are expected to devote more than $50 billion to big data and machine learning analytics through 2021, forecasts ABI Research. The research firm said machine learning technologies will lead operators to profoundly change how they manage the telecoms business.    “Machine learning-based predictive analytics are applicable to all aspects of the telecoms business,” said Joe Hoffman, managing director and VP at ABI Research. “It is important that operators master and internalize these technologies and not rely solely on their vendors’ expertise.” Hoffman said machine learning can deliver benefits across operators’ operations with financially oriented applications, including fraud mitigation and revenue assurance, which currently make the most compelling cases. Legacy analytics are rule-based solutions that cannot keep pace with the criminal element, but machine learning excels at spotting trending anomalies.…

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