Experts See Artificial Intelligence Boosting Travel Management Innovation

Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people. American Express Global Business Travel’s Evan Konwiser said business travel firms have the info to make AI useful. Others don’t. Among these data are user profiles, history, preferences and loyalty. Content, rates and negotiated contracts play a part. Big data concepts manage the interplay. Konwiser said all this will “drive incredible innovation in our space.” He argued corporate travel providers and clients are well-positioned to take on the “Herculean” challenge. Co-panelists at the Global Business Travel Association convention here last month agreed. In travel, “we kind of give ourselves a hard time about lagging behind,” said Sabre Labs director Mark McSpadden. “Here, travel is uniquely positioned. In consumer…

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