Facebook M’s bet and the future of Web interfaces

Recently Facebook announced its take on the Virtual Assistant, M, which is to be supported by a human workforce, to help you get things done. It’s been billed as an improved version of Google Now or Apple’s Siri; a virtual assistant with – crucially – real life operators to go beyond its competitors’ functionalities, booking restaurants of buying gifts. It’s a significant step, with profound implications for Facebook’s future place in all our lives. As the big tech companies vie for ownership over our interactions with the world, we might not be far away from having Facebook arrange our dry cleaning, turn on our heating, or bring us food when we’re hungry. At TH_NK we have been tracking, and investing our learning into, an interesting shift that has been brewing…

Link to Full Article: Facebook M’s bet and the future of Web interfaces

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