Mapping the Context of Knowledge Management

The category of knowledge management has changed dramatically over the last decade. When I got into the space back in the mid-1990’s, most of the solutions we provided were hard-coded and inflexible, even for something as simple as a central blog (a term which didn’t yet exist). Within a couple years, many of the tools and methods we used became obsolete. And even now — with the rise of cloud-based content management and collaboration platforms merged with machine learning and social networking capabilities — the rate of change can sometimes outpace our organizational ability to keep up. In a world where features are developed and released within days, rather than in multi-year cycles, many companies are struggling to adjust to this new reality. The basic needs of knowledge management have…

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