Salesforce Einstein: Dream versus reality

Will it take six months, eight months or a year or more to deliver all the Einstein services described at Dreamforce 2016? “There’s a reason they call it Dreamforce,” quipped one Salesforce partner executive at the company’s big October 4-7 event in San Francisco. “They’re great marketers, but who knows when any of this AI stuff will be real?” There’s good reason for skepticism, given Salesforce’s habit of announcing capabilities at Dreamforce well ahead of availability, yet several Einstein “artificial intelligence” (AI) services are actually already available. The capabilities available immediately are mostly those that Salesforce picked up through its many AI-related acquisitions over the last year to 18 months. Several Einstein capabilities coming soon to the Marketing and Sales Cloud were developed organically, according to Salesforce, relying on machine…

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