Smart move: emerging technologies make their mark on public service

While adoption patterns differ by sector and geography, public service agencies have a clear appetite for embracing emerging technologies. The time for experimentation, adoption and exploitation of emerging technologies has begun Advanced analytics, intelligent process automation and other emerging technologies are revolutionising the way governments and public service agencies are trying to address citizen demands, helping to overcome persistent challenges such as regulatory compliance, outdated legacy IT infrastructures and organisational cultures. Accenture surveyed nearly 800 public service technology leaders across nine countries (Australia, Finland, France, Germany, Japan, Norway, Singapore, the United Kingdom and the United States) to identify emerging technologies being implemented or piloted. The survey revealed that these technologies are playing a pivotal role in helping agencies deliver mission and expectations of future gains are high. But respondents also are…

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