Technologies to consider when renewing an IT services contract

Cloud computing is perhaps the most overtly disruptive force in the IT outsourcing sector, but there are other technologies that make the next round of contract renewals an opportunity to do something different. Figures from ISG show that there are billions of pounds, dollars and euros of IT outsourcing spending ready to be redirected, as thousands of contracts come up for renewal in the next few years. Some organisations might renew with existing suppliers or switch suppliers, while others, like the Driver & Vehicle Licensing Agency (DVLA), might take functions back in-house. There will have been significant technology change since those contracts approaching renewal were signed. CIOs need to know how options such as cloud computing, automation and artificial intelligence can help them meet the aims of the business, but they…

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