The hidden risks of the bot explosion

Jennifer Snell Crunch Network Contributor Jennifer Snell is the vice president Next IT. How to join the networkGartner predicts that by 2018 a full 30 percent of our interactions with technology will be through “conversations” with smart machines. Major players such as Microsoft, Facebook and Google are now focused on empowering development of smart bots, and IBM’s Watson is looking to find ways to integrate its cognitive computing platform deeper into businesses. We are being inundated with conversational tools and we’re seeing a considerable, but not entirely surprising, shift of operations to this new way of human-machine interaction. Increasingly, we are depending on these systems for both routine daily tasks and sophisticated business interactions. However, we have already seen these new tools stumble. We all remember Tay — Microsoft’s chatbot that was…

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