The Promise of Artificial Intelligence for the Enterprise

Consumers — even if they don’t know it — use artificial intelligence (AI) in many ways, through applications like Microsoft’s Cortana personal assistant or Google Photos, which uses machine learning to group together a user’s pictures. Although AI hasn’t yet taken off in the enterprise market, it soon may. AI could be used to enhance customer service, provide companies with recommendations based on data analytics, root out fraud or help manufacturers find defects in products before they’re shipped. The market for AI in the business world is going to heat up, according to research firm IDC, which predicts that the market for cognitively enabled applications and software is going to be worth $40 billion in 2020. A New Wave of AI One kind of AI that has gotten a lot…

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