Use Case: How Webroot Leverages noHold Artificial Intelligence

MILPITAS, Calif.–(BUSINESS WIRE)–Recently, noHold had the opportunity to interview Webroot’s Knowledgebase Manager, Anna. Webroot, a leader in Internet Security, has been a long standing customer of noHold, and Anna has been managing the Virtual Assistant (VA) for almost three years now. Through that work she has gained lots of hands on experience with the VA, and learned best practices to getting the most out of it. This interview asks Anna a handful of questions regarding how Webroot utilizes their VA, ranging from how often the VA is updated to which reports and data are most beneficial. Here are a couple of the key takeaways from the interview. “The VA is a huge asset for the support team and we try to utilize it to the best advantage. When any customer…

Link to Full Article: Use Case: How Webroot Leverages noHold Artificial Intelligence

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