Voice biometrics to be commonplace in customer service: Nuance

Voice biometrics is one of the key technologies that can enable a more intelligent and human-like interaction with technology, and in the future, a concept like voice biometrics will be considered commonplace, according to Brett Beranek, director for product strategy at software firm Nuance. “There will be an expectation that technology is able to recognise who we are and skip over the authentication process — and PIN, password, and security questions would just be a thing of the past,” Beranek told ZDNet. What’s Hot on ZDNet “Then we can focus on more interesting and more challenging AI tasks such as being able to service the customer in a more effective manner; one that takes into account your emotional state, your current thought process, or even the current context that you’re…

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