​Robots become a reality as IAG takes first step in digital direction

Cost-cutting plans outlined at Insurance Australia Group (IAG) are the clearest indication yet that digital transformation strategies across the country are coming to fruition, as businesses reinvent processes and operations. As digital ambitions become a reality, the insurance giant has unveiled initiatives designed to save more than $250 million a year by 2019, as the organisation seeks to replace workers with robots, streamline systems and embrace technological innovation. “Leading has our customers at the core, and aims to provide inspiring customer experiences through our people, technology, innovative products and smart ideas,” IAG CEO and managing director, Peter Harmer, said. “Fuelling means making the necessary changes to the way we operate – simplifying processes and systems, and optimising resources to be more efficient so we can invest in leading.” As reported…

Link to Full Article: ​Robots become a reality as IAG takes first step in digital direction

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