‘AI will replace 80% of IT helpdesk’

Thiruvananthapuram: It seems machines replacing humans is not science fiction anymore. Artificial Intelligence (AI) is the buzzword now in the IT field and many companies have started imparting training for employees in AI. Anoj Pillai, chief architect of UST Global’s first, spoke at length about how AI was changing the world, at the company’s developer’s conference. Observing that AI would replace 80% of IT helpdesk, he said, “Labour-centric services will be wiped off eventually. For example, a person who attends a customer’s call could be replaced by a machine. It is not going to change the employee. Only his profile will change,” he said. He further said that 50 % of all new investments in the IT sector would be for digital offering that has AI as a component. He…

Link to Full Article: ‘AI will replace 80% of IT helpdesk’

Pin It on Pinterest

Share This

Join Our Newsletter

Sign up to our mailing list to receive the latest news and updates about homeAI.info and the Informed.AI Network of AI related websites which includes Events.AI, Neurons.AI, Awards.AI, and Vocation.AI

You have Successfully Subscribed!