Artificial intelligence, analytics help speed up digital workplace transformation

Artificial intelligence (AI) and analytics are helping to speed up the pace of digital workplace transformation in industries such as energy and utilities, financial services, manufacturing, and pharmaceuticals, according to a new report from Dimension Data. special feature Digital Transformation: A CXO’s Guide Reimagining business for the digital age is the number-one priority for many of today’s top executives. We offer practical advice and examples of how to do it right. Gaining competitive advantage and improving business processes are among the top goals of digital transformation strategies, according to the report, “The Digital Workplace Report: Transforming Your Business,” which is based on a survey of 850 organizations in 15 countries. While AI technology is still in its “infancy,” it is sufficiently advanced to be working its way into companies in the form of virtual assistants, Dimension said. Manifested as bots embedded into specific applications, virtual assistants draw on AI engines and machine learning technology to respond to basic queries. “It’s no longer enough to simply implement these technologies,” said Krista Brown, senior vice president, group end-user computing at Dimension Data. “Organizations have grown their use of analytics to understand how these technologies impact their business performance. About three quarters of…

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