Can Using Artificial Intelligence Make Hiring Less Biased?

The resume is on its way out. “[It’s a] data token that boils you down to a data object,” says Pete Kazanjy, founder of TalentBin, a service that uses social media to find job recruits (now part of Monster). That’s especially true for hard numbers, said Google’s SVP of “people operations” Laszlo Bock in a 2013 New York Times interview. “One of the things we’ve seen from all our data crunching is that GPAs are worthless as a criteria for hiring, and test scores are worthless,” said Bock. A growing wave of hiring tech firms are ingesting far more information about candidates—surveys, work samples, social media posts, word choice, even facial expressions. Adding artificial intelligence (AI), they promise to assess work skills as well as personality traits like empathy, grit,…

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