How Artificial Intelligence Will Usher in the Next Stage of E-Government

Since the earliest days of the Internet, most government agencies have eagerly explored how to use technology to better deliver services to citizens, businesses and other public-sector organizations. Early on, observers recognized that these efforts often varied widely in their implementation, and so researchers developed various frameworks to describe the different stages of growth and development of e-government. While each model is different, they all identify the same general progression from the informational, for example websites that make government facts available online, to the interactive, such as two-way communication between government officials and users, to the transactional, like applications that allow users to access government services completely online. However, we will soon see a new stage of e-government: the perceptive. The defining feature of the perceptive stage will be that…


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