How Health Plans Harness Artificial Intelligence

Blog by Darcy Lewis November 30, 2016 When it comes to artificial intelligence (AI), health plans are poised to use science fiction-like technologies to improve consumers’ experiences and streamline their businesses. Some health plans have already ventured into AI. Here’s a peek at what’s happening now and what lies ahead with AI in health insurance. Meet Humana’s AI Bot What if you could call your health plan’s customer service center, knowing that the customer service agent taking your call could receive instant coaching while working to resolve your issue? For Humana plan members, that is happening already. Humana is using AI to identify challenging member experiences in real-time with the help of its AI bot, Cogito Dialog, FierceHealthPayer reports. “As members call in to its customer service centers, Humana’s AI…

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