How Indian BPO industry CIOs gear up to embrace automation

Advancement in robotics, autonomous transport, AI and machine learning could impact more than 5 million people’s jobs by 2020, according to World Economic Forum’s recent study.’The Future of Jobs’ study states that over 5 million people’s jobs are estimated to get impacted by technology advancement across verticals and some 2 million new highly-skilled jobs will be created by 2020.This study is one more indicator of how the wave of automation is expected to sweep across industries. And the global BPO (business process outsourcing) sector is too under its impact with the rise of AI, machine learning and RPA (robotic process automation) technology led automated services.Though, the automation wave is at its early stage, some of the Indian BPO firms led by their CIOs (Chief Information Officers) are already embracing it…

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