ING Direct prepares to unleash banking chatbots on social media

Customers of ING Direct may soon be able to ask their “digital assistant” to check their bank balance, or tell a “chatbot” on Twitter to freeze a credit card that has gone missing. As banks grapple with the mobile revolution, the online bank is preparing for what some in the technology world think could be an even bigger change: the rise of artificial intelligence. ING Direct is preparing to use chatbots that can answer banking questions asked in everyday language.  By the end of this year, it expects to be capable of unleashing chatbots on Twitter, Facebook, and Google’s Assistant, which is the tech giant’s answer to Apple’s digital assistant, Siri. While many banks are active on social media, and other Australian banks are also working with chatbots, ING says…


Link to Full Article: ING Direct prepares to unleash banking chatbots on social media

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