Interested in the benefits of machine learning for ServiceNow?

It seems every IT blog, tweet, and product announcement these days is about how artificial intelligence is changing how we live and work. The enthusiasm is well-founded. Not since the advent of steam power in the Industrial Revolution has a new technology had such potential to disrupt… and been so misunderstood. In IT, Machine learning and natural language processing are finally making it possible to deliver better support experiences for requesters and assist fulfillers to provide the best answers the first time. Fear of bots taking IT jobs is misguided. In fact, artificial intelligence is being used today to make humans smarter by providing training and recommendations. Most of us in the ServiceNow community are intrigued by the possibilities… and wondering what the best ways are to introduce machine learning…

Link to Full Article: Interested in the benefits of machine learning for ServiceNow?

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