It’s time to say hello to Lakshmi, the banking robot

City Union Bank is planning to instal the robot to answer customer queries : Next time when you enter City Union Bank’s (CUB) T. Nagar branch, chances are that you will be greeted by Lakshmi, the robot with artificial intelligence. Sounds surprising? Well, the private sector bank will instal the two-foot robot in the coming days on a pilot basis at the T. Nagar branch. It will be placed in the lobby to greet customers and explain various products apart from technology services. The robot, imported from France, has been customised in Coimbatore to provide basic information about the bank’s history, deposit and lending rates, special schemes for students and number of branches among other things. Initially, Lakshmi will provide answers in English, followed by regional languages in the coming…

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