Meet Your Next Travel Agent

July 10, 2017The GetawayBy ELAINE GLUSACUnlike big, impersonal online agencies, the best travel agents know a great deal about their clients and their travel choices. Now several new travel companies are creating data-driven, automated agents that rely on users’ personal preferences to make the travel-planning process easier.Whether they use human knowledge or artificial intelligence (or both), these next-generation travel agents do the search-culling for you, tailoring the results to your stated preferences and potentially cutting down on web-browsing time. They also use text messaging as their primary communications mode, often via a chatbot, a computer program designed to converse in text.“Rather than going into an online travel agency and doing a search and seeing a list of 150 hotels, you enter in your profile what you’re looking for and a…


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