Microsoft Dynamics CRM 2016 Bolsters Machine Learning Capabilities

Microsoft is changing its approach to customer service in Dynamics CRM 2016, which will include Azure Machine Learning among its new capabilities. Office 2016: 8 Enterprise-Worthy Features (Click image for larger view and slideshow.) Microsoft’s Azure Machine Learning is one of many changes making its way into Dynamics CRM 2016, the customer engagement software set to release later this year, the company announced Nov. 5. We first learned about the development of Dynamics CRM 2016 in September, when Microsoft promised the upcoming version would be more mobile-friendly and include better transitions across apps like email, Excel, and OneDrive for Business. The push to improve Dynamics CRM continued in late September 2015, when Microsoft acquired technologies and assets from partner Adxstudios. Web portals from Adstudios are built into Dynamics CRM so…

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