Senate panel to look into effects of artificial intelligence to BPO jobs

Published July 31, 2017, 2:59 PM By Hannah Torregoza The Senate committee on science and technology is set to probe the potential threats of artificial intelligence (AI) to thousands of jobs available in the Philippines. Senator Paolo  “Bam” Aquino IV (Jay Ganzon/ Manila Bulletin file photo) Sen. Paolo “Bam” Aquino IV, chairman of the said panel, said it is imperative that the government is aware of the trends that may take away employment opportunities for unemployed Filipinos. “Every job created for Filipinos is important. We have to guard against trends that will take jobs away from our countrymen,” Aquino said. The committee hearing has been scheduled on Tuesday, August 1. The committee has invited labor officials and other corporate leaders to the hearing. “We want to know exactly how AI will affect employment, especially to our business process outsourcing (BPO) or call center sectors,” Aquino said. Aquino earlier filed Senate Resolution No. 344, to conduct an inquiry on the government’s plan and initiatives to maximize the benefits of developments in AI and other emerging technologies as he expressed alarm over the growing presence of Chatbots and the emergence of systems capable of referring questions to human operators and learning from…

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