Software Can Detect Therapist’s Levels of Empathy

Empathy is one of the most important qualities to look for in a therapist. But how can you know if your therapist has this trait? Technology developed by researchers from the University of Southern California (USC), University of Washington, and the University of Utah can tell you.Utilizing new developments in automatic speech recognition, natural language processing, and machine learning, researchers developed software to detect “high-empathy” or “low-empathy” speech by analyzing more than 1,000 therapist-patient sessions. This is the first known study to record therapy sessions and automatically determine the quality of a therapy session based on a single characteristic. The findings are published in the December issue of PLoS ONE. Currently, there are very few ways to assess the quality of a therapy session. In fact, according to the researchers,…

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