Technology elevates hotel food and beverage services

Technology is changing the way hotels deliver services to guests, especially in the luxury segment. For food and beverage programs technology is raising the bar for both anticipating guests’ needs and delivering on what they want in new ways.“Within the luxury segment in hospitality, artificial intelligence and (Internet of Things) technologies can be used to improve the guest experience by empowering staff to anticipate and respond to each guest’s need in a personalized way,” said Matt Oberdorfer, Experience Engine vice president of product, in an interview with SmartBrief. “For example when a guest is heading back to his/her room after a tennis game, it can be automatically detected and communicated to the concierge to arrange for cold drinks without the guest having to place a request.” One way hotel food…


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