The Future of Claims Careers: Cultivating a Data Mindset

Big data is a topic about which much has been written, although rarely is it explained in specific terms what it means for insurance professionals. Should claims adjusters and investigators be learning complex algorithms and software programming? Or does all of this technological change mean that claims professionals will soon be replaced by machines? Fortunately, while there’s no doubt that data analytics is the future of insurance claims processing, claims professionals will still be as necessary as they are today, and they don’t need to become data scientists to have a bright future in the field. Instead, claims professionals who learn how to think in terms of data—what we call a data mindset—will be much more valuable to their companies. Similarly, organizations that encourage such learning will be in a…


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