The man who manages your customer in the mobile world

It is not often that you meet someone who looks at technology as a tool to make an impact on customers and in turn bring returns to business decisions. It is unfortunate that most of the business world puts customers second, but spend enormous amounts of money in acquiring them. The world of IT is not about information capture, it is about the “machine” learning continuously to understand the queries of clients or consumers – of the enterprise – when a transaction is made on the smart phone. Co-founder of Helpshift Abinash Tripathy is a technology proponent and believes that it can improve lives. But, he is vociferously against technology that focuses on trading – like ecommerce businesses that sell on discounts to capture consumer eye-balls. He believes customer service…

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