This company built an AI for helping customer service teams

This post is brought to you by Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers looking for another place to do business. has created something that bridges the gap — a customer relationship management (CRM) system that’s powered by machine learning. It comes in two forms: Co-Pilot and Auto-Pilot. CRM that learns from experience Co-Pilot uses machine learning to feed customer service reps helpful advice (via an admin console) when dealing with customer inquiries. The idea is to streamline the resolution process based on previous customer interactions, as well as the company’s own knowledge base. It usually takes about 5,000 messages to get up and running, but the system can be fed data indefinitely. Then…

Link to Full Article: This company built an AI for helping customer service teams

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