This ‘hard-headed’ founder has been banging the drum on Silicon Valley’s next big thing since 1999

NoHold CEO and founder Diego Ventura NoHold Diego Ventura has always been ahead of the curve. Back in 1995, right at the start of the dot-com boom, Ventura started a company called STEFRA, building video chat software for the better part of a decade before Skype was so much as an idea. One of STEFRA’s key partnerships was with webcam manufacturer Logitech, selling a software-plus-hardware bundle to businesses for video conferences. This was great news for the bottom line — but STEFRA’s customer support was totally crushed by the sheer number of users who were coming online with their software. To deal with the onslaught of customer service supports, Venture and STEFRA built an automatic customer service robot to answer common questions via chat. It seems obvious in hindsight, but in…


Link to Full Article: This ‘hard-headed’ founder has been banging the drum on Silicon Valley’s next big thing since 1999

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