Westpac backs AI for digital banking

Home » Region » Asia Pacific » Australia » Westpac backs AI for digital banking Westpac backs AI for digital banking 25 July, 2016 Written by Antony Peyton Print Email An eye on AI Australian bank Westpac is to trial the use of artificial intelligence (AI) in its digital banking systems, as it looks to automate customers’ queries. With the rise of digital banking, Westpac’s general manager of consumer digital, Travis Tyler, says it is looking at using “bots” to respond to customers’ simple questions. One example includes the bank working on a “proof of concept” over the next six months for a digital system to provide answers to consumer questions about the best deposit rates available. In an interview with the Sydney Morning Herald, Tyler says: “If your term deposit is rolling over, and you simply ask,…

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