Why AI and machine learning need to be part of your digital transformation plans

Image: Getty Images/iStockphoto AI and machine learning promise to not only improve the customer experience, but also change the way companies operate. For this reason, enterprises should consider integrating these technologies into digital transformation plans to stay competitive. By 2019, 40 percent of all digital transformation initiatives will be supported by cognitive/AI capabilities, according to IDC. “The time for AI has now finally come, because of the technique of deep reasoning connected with the amazing amounts of computer power and data,” said Sanjay Srivastava, chief digital officer of Genpact. “We’re seeing the impact of that in our personal lives already. The opportunity now is to apply those technologies in the business context.” For example, we can now use AI for account management and customer service systems across industries. “The benefit…


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