Why the Phone is Dead – And How to Accommodate for It

As our (digital) lives circle more and more around mobility, and consequently the mobile phone, the questions around communication-, and in particular around service- and support channels become more interesting by the day. Facebook triggered what can be dubbed a little revolution when opening its messaging platform for chatbots in 2016; meanwhile even Skype offers chatbot support. It is safe to say that chatbots have been one of the main technology trends in 2016. Slack, originally released only mid of 2013, has become one of the main collaboration- and communications platforms. Artificial Intelligence and machine learning in various flavors and strengths have become part of many business applications throughout business’s value chains. And the combination of conversational user interfaces and AI/machine learning has the potential of changing the way people…


Link to Full Article: Why the Phone is Dead – And How to Accommodate for It

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