X Marks the Spot: Solvvy’s Machine Learning Is Changing Customer Support

Customer success is top of mind for all organizations. The never-ending challenge is to engender customer love and loyalty without letting costs spiral out of control. It’s the search for the elusive “X.” Today, we’re pleased to announce our funding of Solvvy, which has addressed the “X” problem head on. Solvvy’s SaaS solution, Solvvy for Support, leverages AI, machine learning and natural language processing (NLP) science to fuel a self-service platform for answering a wide variety of questions the customers of any business may have. Simply enter a problem or question using everyday language and Solvvy for Support surfaces precise answers to resolve the request, allowing companies to answer a large number of questions without human intervention. It’s a magical experience with deep technology underpinnings that only gets better over…


Link to Full Article: X Marks the Spot: Solvvy’s Machine Learning Is Changing Customer Support

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